FAQs

Here you will find the answers to your questions. If you still have doubts, please send us a DM via instagram or contact us at our email address: contact@allaboutcinema.onl

(Seriously, we´ll be uploading those questions you make here too...)

BEFORE YOU BUY!

HOW ARE YOUR PRODUCTS MANUFACTURED?

All our products are made to order with various suppliers. We don't currently keep stock.

This means your order may arrive in several separate packages. For example, one package for your graphic tees and another for your vintage caps. (Don't worry, you won't have to pay for each shipment separately. We use a single shipping rate.)
HOW CAN I BE SURE I WILL RECEIVE A GOOD QUALITY GARMENT?

Every new garment I launch undergoes a quality control check. I bring several samples to my location to verify not only the fabric and print quality, but also the condition and delivery time. I'll be sharing this process on Instagram soon!
HOW DO I MAKE SURE I ORDER THE RIGHT SIZE?

Please check the product information on its respective page. There you will find the corresponding size chart and some frequently asked questions specific to that garment.
WHERE ARE YOU LOCATED? DO YOU SHIP WORLWIDE?

I currently live in Ecuador (Viva mi gente latino). But yes! We do ship worldwide!
DO YOU HAVE PHYSICAL STORE?

Not yet :(

DURING CHECKOUT <3

WHAT PAYMENT METHODS DO YOU OFFER?

Currently, we accept payments from most major cards including and other payment methods like Visa, Mastercard, Dinners, American Express and Paypal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.
I SEE YOU SHIP INTERNATIONALLY, AND CAN I PAY WITH MY LOCAL CURRENCY?

Currently, we can only accept payments in US dollars through the website checkout. If you wish to order using your local currency, please send us an email with the product information and your address so we can calculate and send you a payment link in your local currency.

(We can apply any discount code you have too!)
HOW DO I APPLY A DISCOUNT CODE?

You´ll find a box in your cart where you can apply your discount code!

CAN I COMBINE TWO OR MORE DISCOUNT CODES IN A SINGLE ORDER?

Yeah, no. I can´t let you do that... I´m sorry, i like to eat (?
HOW MUCH DOES SHIPPING COST, AND IS THERE A MINIMUM FOR FREE SHIPPING?

In the US & ECUADOR:

For orders from $0.00 to $49.99 = $8.00 and for orders from $50 to $99.99 = $14.00. Free shipping on orders of $100 or more.

International shipping:

For orders from $0.00 to $49.99 = $10.00 and for orders from $50 to $99.99 = $18.00. Free shipping on orders of $150 or more.

I MADE A MISTAKE WITH MY SIZE/SHIPPING ADDRESS. CAN I MODIFY OR CANCEL MY ORDER AFTER PAYING?

Once an order is placed, it cannot be canceled. But don't worry, contact us immediately to make any necessary changes: size, color, or address.

Each order is sent to production at the end of the day. Please keep this in mind when requesting a change, as once the order is being processed, no changes can be made until it arrives.

AFTER PURCHASE!

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

FOR THE USA:

At the moment i can only offer one option of shipping (Special Line) which will take an average of 9-14 days to arrive.

I´m planning to offer an Express option soon

PAL ECUADOR:

Todas las ordenes son enviadas a través de Courier a Guayaquil, donde yo personalmente las retiro, reviso y envío por medio de Servientrega a la dirección final. Todo este proceso puede tardar de 3 a 4 semanas.

FOR INTERNATIONAL ORDERS:

Please allow your order to take between 3 to 4 weeks to arrive.

HOW CAN I TRACK MY ORDER?

Once your order ships, you will receive an email with tracking details. Click on "Track your order" to find out where your package is. If you have multiple packages, use the option to track by order number.
WHAT HAPPENS IF I´M NOT HOME WHEN IT ARRIVES?

The courier will contact you directly on your cell phone at the time of delivery. If for any reason you are not present, please coordinate with them to leave the package with someone you trust, in a safe place, or at a point where you can pick it up yourself.
WHAT´S YOUR RETURN OR EXCHANGES POLICY? HOW MANY DAYS DO I HAVE?

If you are not happy with your purchase, full-priced items or items using discount codes can be returned to us for a Store Credit Gift Card or Exchange, as we do not offer refunds for change-of-mind returns.

Requests for change of mind returns must be completed within 14 days of arriving.

Please, read the full return & exchange page for futher information.
ARE RETURNS OR EXCHANGES FREE, OR DO I HAVE TO PAY FOR THE SHIPPING RETURN?
HOW DO I START A RETURN PROCESS IF A ITEM DOESN´T FIT OR I DON´T LIKE IT?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

NOT MADE TO BE SEEN BY HUMAN EYES